Exchanges & Returns
General Return Policy
Returned items should be in the condition in which they were received and show no signs of wear, with original packaging and garment tags attached. When trying on, please ensure items do not come in contact with perfumes, sprays, creams or other chemicals. We do not accept items that have been worn, altered, washed, or dry-cleaned. Footwear must be returned in its original box, in its original condition.
Due to health regulations, the sale of undergarments, bathing suits, earrings, pacifiers, or baby bottles are final. Formal wear, ceremonial outfits, accessories (bibs, ties, head accessories), and all "on sale" purchases are final.
*Please Note: When shopping in-store, Designer Kids Wear cannot hold items for exchange. When shopping online, please place a new order for any items you wish to exchange, to ensure product availability.
In-Store Return Policy
If you wish to return your purchase, please return it in its original condition (as stated above), within 14 days of purchase for an exchange or store credit; we do not offer refunds. "On sale" items are considered final sale and cannot be returned or exchanged. Store credit will be issued on a Designer Kids Wear Gift Card and does not expire. Gift Cards can only be redeemed in-store.
Online Return Policy
For a full refund, a return must be requested within 7 days of receiving your order. Shipping fees are not refundable. Your parcel must be shipped back within 5 days of receiving your return approval. The balance of your return(s) will be refunded to your credit card within 7 business days upon receiving the goods. Designer Kids Wear must authorize all returns. Please login to your account to submit a Self-Serve Return Request. We are not responsible for the loss or delay of packages being returned and recommend using a courier that provides a tracking number and insurance.
If a situation arises whereby non-qualifying items are returned to us, the items will be held by us until payment has been made to have them returned to you.
Your online purchase can be returned in-store. However, our in-store return policy will apply (*no in-store refund, store credit will apply).
U.S. & International Return Policy
Please ensure that returns from the United States are shipped via the United States Postal Service (USPS). For all International returns—to avoid incorrect customs and duty charges—when your return arrives in Canada, you must mark your parcel as "RETURNED UNWANTED CANADIAN MERCHANDISE" on the customs declaration form. Please ensure that packages are returned using a reliable postal service. Packages that do not have this designation may be subject to additional fees such as duties and taxes. As a result, these fees will be deducted from your return/refund.
Steps for Returning your Item(s):
- Within 7 days of receiving your order, login to your account to submit a self-serve return request
- Include a copy of your receipt (or the original will do)
- Identify (circle) the items you are returning or mark any exchanges next to each item on your receipt
- Securely pack your item(s)
- Forward your package to the address listed below within 5 days of receiving your return approval
Pre-paid packages should be sent to:
Designer Kids Wear
7500 Martin Grove Road, Unit #8
Canada L4L 8S9