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FAQs

Orders

Shortly after placing your order, you will receive an order confirmation via email. Please contact us if you do not receive an order confirmation email. If you have an account with us, you will be able to log in to view your order status.

Once your order has been shipped, you should receive an order tracking number via email. Please contact us if you do not receive an email with your tracking number.

Products

All items shown online are in stock unless the words "Not Available" are listed next to the product. In rare circumstances, an item may incorrectly show as "available". If this occurs, you will be notified via email of the unavailability and your payment will not be processed.

Even though a product is in your shopping bag, it is not considered reserved and can be purchased by another customer while you are browsing.

We are unable to offer price adjustments on items originally purchased and subsequently reduced in price.

Payments

Designer Kids Wear currently accepts Visa, MasterCard, American Express, Apple Pay, Google Pay & Shop Pay.

Your credit card may have been declined for any of the following reasons: you entered an incorrect number; the security code (CVV) or date may have been entered incorrectly; the name and address entered fails to match the address the credit card company has on file for you; your credit card company has refused the payment for security reasons; the purchase limit has been exceeded.

Please contact your credit card provider, and they will inform you of why the payment has been declined. At that point, you may contact us and try again.

A "billing address" is the address to which your credit card provider sends your monthly statements. For your own security, this information needs to be consistent. For every purchase, your credit card company informs us to verify that the address attached to your credit card is registered.

The CVV (card verification value) is a 3-digit number located on the back (signature strip) of your credit card. The purpose of this number is to give you increased protection against online credit-card fraud. For American Express, the CVV is a 4-digit number located on the front of the card, above the credit card account number.

Gift cards are available for purchase and redemption online. Designer Kids Wear is not responsible for lost or stolen Gift Cards.

Designer Kids Wear accepts Canadian currency (CAD). For your convenience, we have provided an active foreign currency converter, which will assist in translating the cost of goods to your chosen currency. Please Note: All final transactions from us will be in Canadian dollars. Your credit card provider will set the currency exchange rate.

Taxes

Within the province of Ontario, all children's apparel, footwear, and accessories are subject to 5% GST/HST. The GST/HST will be included on your invoice. Purchases exported outside of Canada will not be charged the 5% GST/HST; however, import duties and/or taxes may be invoiced to you in accordance with the law in your country. We have no control over how much tax or duty your government may charge, and as such we recommend contacting your local customs office to determine a landed cost price prior to completing your purchase.

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